Why does the color on my proof not match my Pantone color?Pantone ink colors are achieved by mixing designated inks together (similar to paint). Your proof is printed with a different process using a digital color machine. These proofs are designed to be checked for spelling, information correctness, size and placement; not exact color matching. Color matching can only be done with a Pantone swatch book.
Where are your price breaks?We have no set price breaks. As a general rule of thumb, with every hundred extra you order, your per piece price will be less. The more you get, the less you pay.
What types of electronic files can you take?We support both Mac and PC files, and while we take just about any type of file you can think of, here is a sampling of the most common file types:
Adobe Acrobat (PDFs)
Microsoft Publisher
Microsoft Excel
Microsoft Power Point
Microsoft Word
Quark XPress
Adobe PageMaker
Adobe InDesign
Adobe Illustrator
Adobe Photoshop
Corel Draw
Freehand
Image Files (TIFF, EPS, JPG, JPEG, GIF, etc.)
If you don’t see your program or file type listed above, contact us; we usually have it.
What is the minimum quantity I can order?One. We have a wide array of equipment designed to meet all of your needs, from one copy to several thousand.
I need to design a direct mail piece. I have no idea where to begin and what the post office needs. Can you help with this?Direct mail is a very effective marketing tool. Our professionals can help you design the artwork, size, colors, quantities and paper to maximize the value of your piece. We can even acquire a mailing list, address your pieces, and take them to the post office.
I just received a quote from another printing company and they are quoting me a 10% over/under charge. What does that mean, and do you have similar charges?While 10% over/under charges may be common in the printing industry, we do NOT use them. They allow the printing company to deliver anywhere from 10% under the quantity you ordered to 10% over the quantity you ordered, and charge you accordingly. Chances are your job will either cost more than you expected, or you won’t receive the quantity you need. In either event, you can see why this practice does not meet our exacting standards of service.
I have heard a lot about digital printing. Which is better, digital or traditional offset printing, and how do I know which one to choose?At Mingo, we offer both services. There are many advantages to both types of printing, and we will ensure your job is produced in the most efficient manner possible based on your needs. Of course if you have a preference, just tell us and we’ll be happy to print however you like.
I did not see my question listed above.Please contact us and one of our printing professionals will be happy to help you. Call us at 855.696.4646, or email us at WeCanHelp@MingoPress.com.
How long does it usually take to have a job printed?Depending on the job, we can normally complete any project by your deadline. Most can even be printed the same day. For more specific answers, we will need a bit more information from you. Contact us and we will do what it takes to hit your deadline.
How do I specify Pantone colors on my jobs?You can specify them in your file, or in the notes section of your order. When your file is received, we’ll start preflighting it. We’ll email you with any questions we have, including spot colors.
How can I upload multiple files at one time?It’s easy. Upload the first by clicking the “Upload” button on the calculator. To upload another file, simply click “Add Another!” You can upload up to 5 files per order. Drop us a line if you have any trouble: 855-696-4646.
How can I submit a custom order?That’s easy! Just click Custom Order.
How can I order sample kits?That’s easy! Just click Sample Kits.
Do you show proofs?Yes. Any time you order printing from us, we ask that you review a proof before we produce your job. This gives you peace of mind knowing that your job will be produced correctly. Depending on the type of job, we can show you a proof in a variety of different ways: by e-mail, fax, or hardcopy.
Do you produce your own printing, or outsource it?Yes, we do our own printing. We have the full line of equipment necessary to handle all of your offset printing and copying needs. From black & white flyers to full color brochures, we’re on it. If for some reason you are requesting an item which we cannot produce ourselves (such as custom die cutting) we have alliances set up with local companies to ensure you receive the quality and service you deserve.
Do you print business cards?Yes. We have a wide variety of business card selections. We can print your business cards in black and white, Pantone colors, full color, even with thermography (raised printing). We do other types of printing as well. From brochures to envelopes, direct mail, and training manuals, we are your single source for printing and copying.
Do you charge extra for rush jobs?No. We have no extra charges for rush jobs. In order to meet your time deadlines, some jobs may have to be produced using a different process, which could alter the price. We will always inform you of these differences prior to starting your project.
Can I e-mail my job to you?Yes. We gladly accept e-mailed files. Check your email limitations on file size to make sure it doesn’t exceed your limit. Be sure to include contact information in your e-mail so we can reach you if we have any questions. We will respond to your email within 20 minutes during the hours of 8am – 6pm Central Time or the next business day. If for some reason you don’t receive a reply within about 20 minutes, either try resending, send another email, or call us. Here is how you reach us: WeCanHelp@MingoPress.com or by phone 855.MY MINGO (855.696.4646)
Are corporate accounts available?Yes. Companies and organizations wishing to set up a corporate account can fill out our short application. Customers who do not have a corporate account may pay for their job with a credit card.
